Privacy Policy

Last updated: 11 March 2025

1. Who we are

Mad Fox Media Ltd ("we", "us", "our") is a marketing agency based in Exeter, United Kingdom. Our website is madfoxmedia.co.uk. For any privacy-related questions, contact us at hello@madfoxmedia.co.uk.

2. What data we collect

We may collect the following personal data:

  • Name, email address, phone number, and business name (via our contact form)
  • Usage data such as pages visited, time on site, and referral source (via analytics cookies)
  • IP address and browser/device information
  • Any information you provide in messages or during calls

3. How we use your data

  • To respond to your enquiries and provide our services
  • To send you relevant information about our services (only with your consent)
  • To improve our website and user experience
  • To comply with legal obligations

4. Legal basis for processing

We process your data based on: your consent (e.g. submitting a contact form), our legitimate interest in running and improving our business, and compliance with legal obligations.

5. How we store your data

Your data is stored securely using industry-standard encryption. We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. Contact form submissions are retained for up to 24 months.

6. Sharing your data

We do not sell your personal data. We may share it with:

  • Email service providers (to deliver messages)
  • Analytics providers (anonymised data)
  • Advertising platforms (Meta, Google) when managing campaigns on your behalf

7. Cookies

We use cookies to improve your experience and analyse site traffic. For full details, see our Cookie Policy.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at hello@madfoxmedia.co.uk.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.